How can I check my order status?

Click here to visit Order List in My Account to check your order status, click the shipping tracking number, to check shipment status, shipping date, tracking number, tracking website, etc.

Is a tracking number provided for my order?

AsuJewelry.com offers tracking numbers for all order.

What factors affect the delivery time?

Delivery time includes processing time and shipping time. Processing time means the time AsuJewelry handles the order internally. Delivery time varies based on the destination. The customs policies of different countries can also impact the delivery time. Generally, the package can arrive to its destination on time.

What shipping methods are available?

Register airmail (China): http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
DHL: TNT and other express delivery services
DHL: www.dhl.com
TNT: www.tnt.com
CITYLINK: www.citylinkexpress.com
AREMEX: www.aramex.com
You can check Express delivery fee by this link(http://www.asujewelry.com/Shipping_costs_Query.asp). If you want to deliver your goods via DHL, TNT or other express forwarder, you can choose it on the check out page.

How does AsuJewelry.com get my shipping address?

We'll get your shipping address when you place the order. If there is something unusual about the destination address, our customer service representative will confirm it with you before shipping the package.

How can I know my order has been shipped?

You’ll receive a notification e-mail from us when your order is shipped. Information about your order (shipped items, shipping time, tracking number and tracking website) is included. Also, you can check your order status via "My Account""My orders" at your convenience.

My tracking number is not working, what should I do?

Once your package has left AsuJewelry.com, you can track it soon, but DHL EXPEDITED will take 1-3 business days to process in the Hong Kong Post system. Please wait a little more time and try again later. If any questions, you can contact with our online service, or send us a email, The AsuJewelry.com customer service center will respond within 24 hours.

What are the steps of processing an order?

The steps of processing an order in AsuJewelry.com are as follows:
Step 1: Order printed by our system (0-1 business day)
Step 2: Order picked and packaged by our warehouse (1-2 business days)*
Step 3: Package delivered to Express Center (1 day)
Step 4: Order processed by post and en route to your destination.

*Note: Generally, we carry all products in stock, but occasionally there's possibility that some items are temporarily out of stock. We will send you email about the order list details, or you can go to "my account" to check order details.

What are the shipping fees?

The delivery cost for express services depends on your country, how many items you order, and the total weight and volume. You can check Express delivery fee by this link(http://www.asujewelry.com/Shipping_costs_Query.asp).. If you have any questions, please contact us.

Does AsuJewelry.com ship internationally?

Yes, our products originate in Zhejiang, china , and are shipped worldwide.

Do I need to pay taxes or customs duties on my shipment?

AsuJewelry.com shipments originate in china which is a free port. Since there is no sale tax imposed by the China government, customers generally will not pay any tax when shopping with us.
As per our data, only few of the packages were opened and checked by customs officials at their destination. Customers are responsible to pay for the taxes if import taxes are assessed.
Although the possibility of import taxes is very slim, we strongly suggest that familiarize yourself with your country's import policy before making a purchase. Please note that some products may require special licenses or permits to import . It is the customer's business to handle the products that are confiscated by customs officials in their country. The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from AsuJewelry.com, the recipient is the recorded importer and must comply with all laws and regulations of the destination country.

My order will be shipped on the same day it is placed?

Unfortunately it does not. We only guarantee same-day shipment of orders shipped by express priority. On average, all orders are processed and shipped within 1-3 business days (see the processing time frame) regardless of the shipping option selected. The processing time for all orders on AsuJewelry.com is the same.

How long will it take to process our of stock orders?

If some goods are out of stock, we will inform you as soon as possible; your understanding is highly appreciated. A customer service representative will update My Account with the newest information as soon as the order details, then you can place a addition order to balance it.

What should I do if the package is not received?

Firstly, you can track the status by visiting the appropriate tracking website mentioned above. If there's no tracking information, you can contact us via "live chat" for help. Secondly, you can send an E-mail when the package has not been received 10-20 calendar days beyond the delivery date.

What should I do if I want to change the shipping address after the order is placed?

If you would like to ship your order to a different address, please send us final address by E-mail with order number, while the order's shipping status is Processing.


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